Privacy Policy Samamenag — Personal Data Protection for Malaysian Players

Samamenag is committed to protecting the privacy and data security of all players on our platform. This Privacy Policy has been prepared in accordance with the provisions of Malaysia Personal Data Protection Act 2010 (PDPA) and transparently and comprehensively describes our data handling practices.

When you register an account, make a deposit, play, or simply browse samamenag.net, you may provide or we may collect certain information about you. It is important that you understand what data we collect, why we need it, and how we keep it safe.

This Privacy Policy applies to all users of the samamenag platform, including registered players, website visitors, and anyone who interacts with our services through samamenag.net or our official mobile app. It covers all information collected through any channel or touchpoint with samamenag.

By using the samamenag platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services. Any privacy-related enquiries can be directed to our support team via live chat, available 24 hours a day.

This policy should be read alongside the samamenag Terms and Conditions, which form part of the overall agreement between you and our platform.

Samamenag collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into two main categories: information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

Automatically collected information:

• Device IP address and general location information
• Web browser type, operating system, and device information
• Gaming activity history and in-platform transaction records
• Login session data including time and duration of use
• Cookie and related tracking technology information (see Section 6)

Every piece of information we collect is used for a legitimate and clearly defined purpose. Samamenag does not use your data for any purpose unrelated to platform operations or the services you enjoy. The following are the primary purposes for which your personal data is used:

• Identity verification (KYC): Verifying your identity to ensure account security and comply with relevant legal compliance requirements
• Account management: Creating, updating, and maintaining your player account accurately and securely
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions you carry out on the platform
• Customer support: Responding to inquiries, resolving complaints, and providing technical support
• Platform security: Detecting and preventing fraud, money laundering, and any suspicious activity
• Service improvements: Analyzing usage patterns to improve platform performance, features, and user experience
• Marketing communications: Sending promotional information and exclusive offers — you may opt out of these communications at any time
• Legal compliance: Fulfilling legal and regulatory obligations applicable to our operations

Samamenag does not sell, rent, or transfer your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, there are specific situations where we may need to share limited information with trusted parties:

• Payment providers: Data required to process your deposit and withdrawal transactions is shared with payment service providers such as FPX and registered digital wallet operators
• Technology service providers: Companies that assist us with technical platform operations, including server hosting, analytics, and cybersecurity — all bound by strict confidentiality agreements
• Regulatory bodies and law enforcement: When required by law, court order, or direction from a competent authority
• Fraud prevention: With partners who help us detect and prevent fraud, money laundering, and financial crime

All third parties who receive your data are required to maintain data protection standards equal to or higher than our own. We do not permit them to use your data for any purpose other than those specified.

Protecting your personal data is a responsibility we take extremely seriously. samamenag continuously invests in security infrastructure to ensure your information remains protected against cyber threats, unauthorized access, and all forms of misuse.

Key security measures we employ include:

• 256-bit SSL encryption: All data transmitted between your device and samamenag's servers is encrypted using banking-grade SSL/TLS protocol
• Encryption of stored data: Sensitive information such as bank account details and identity documents is stored in encrypted form on our servers
• Layered access controls: Only authorised personnel with a legitimate business need may access player data, based on the principle of least privilege
• 24/7 monitoring: Continuous security monitoring detects any suspicious activity or unauthorized access attempts in real time
• Regular security audits: Security assessments and penetration testing are conducted regularly by independent experts to identify and address system vulnerabilities

Samamenag uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, helping us recognize you on return visits and deliver a more personalized experience.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect core functionality of the samamenag platform and cause certain features to not work properly.

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by samamenag. We fully respect and facilitate the exercise of these rights:

Samamenag retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations. Retention periods vary depending on the type of data and its intended use:

• Active account data: Retained for the lifetime of your account on the samamenag platform
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements
• KYC verification documents: Retained for a minimum of 5 years after account termination for compliance and audit purposes
• Support communication logs: Retained for 2 years for reference and service improvement purposes
• Cookie and analytics data: Retained in accordance with the period stated in Section 6 above

Once the retention period expires, your data will be securely deleted or anonymized in accordance with industry-standard procedures. Anonymized data can no longer be linked to your identity and may be used for analytical purposes without affecting your privacy.

Samamenag reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements in how we handle player information.

Any changes made will be published on this page with an updated "Last Updated" date. For changes considered significant and directly affecting your rights, we will endeavor to notify you via your registered email or in-platform notification at least 14 days before the changes take effect.

Your continued use of the samamenag platform after any Privacy Policy changes are published will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how we handle your data.

If you have any questions, concerns, or complaints regarding how samamenag handles your personal data, or if you wish to exercise any of the rights outlined in this policy, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the samamenag platform — the fastest way to get a response
• Support Email: [email protected] — for written inquiries requiring documentation
• FAQ: Visit our FAQ page for answers to common questions about privacy and your account

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex cases requiring in-depth investigation, we aim to resolve them within 21 working days in accordance with the provisions of Malaysia's PDPA.