Terms and Conditions Samamenag — Complete Platform Usage Guide

These terms and conditions ("Terms") govern your use of the samamenag online gaming platform ("Platform") accessible via the website samamenag.net and the associated mobile app. This document constitutes a legally binding agreement between you ("Player" or "Member") and samamenag ("Company", "We").

By accessing, registering for, or using any service offered by samamenag, you expressly and irrevocably agree to comply fully with these terms and conditions. This includes any policies, guidelines, and additional rules published from time to time by samamenag.

Samamenag reserves the right to update, modify, or replace any part of these terms at any time without prior notice. It is your responsibility to review this page periodically for any changes that have been made. The "Updated" date at the top of this page indicates the most recent date these terms were reviewed.

These Terms shall be read together with the samamenag Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and the company.

Registration and use of the samamenag platform is open to individuals who meet all of the following eligibility criteria:

• Aged 18 years and above on the registration date
• Not be subject to any local legal restrictions that prohibit participation in online gaming activities
• Registering as a private individual and not on behalf of a company or corporate entity
• Has never had an account previously closed or suspended by samamenag for a terms violation
• Has full legal capacity to enter into a binding agreement

Each player is only permitted to hold one (1) active account at samamenag. Multiple account registrations are strictly prohibited and may result in the termination of all related accounts along with the forfeiture of any existing fund balances.

During registration, you are required to provide accurate, complete, and current information. The information to be provided includes:

• Full name as stated in your official identification document
• Valid identification card number (MyKad) or passport
• An active and accessible email address
• Mobile phone number registered in your name
• Exact date of birth
• Valid Malaysian bank account details in your own name

Samamenag reserves the right to decline registration or suspend an account if any information is found to be inaccurate, incomplete, or suspicious. Players are fully responsible for keeping their personal information up to date should any changes occur.

Samamenag accepts deposits in Malaysian Ringgit (MYR) only, via approved payment methods including FPX, major Malaysian online banking, Touch 'n Go eWallet, and GrabPay. All deposit transactions are processed instantly once payment confirmation is received by our system.

It is the player's responsibility to ensure that deposited funds come from a legitimate source and are in the player's own name. samamenag is not responsible for any delays caused by third parties such as banks or digital wallet providers.

Players may submit a withdrawal request at any time, provided the following conditions are met: the account has completed full KYC verification, there are no active restrictions on the account, and the player has fulfilled the re-wagering requirements (where applicable to any activated bonus).

Withdrawals will be processed to a Malaysian bank account registered in the player's own name. samamenag will not process withdrawals to third-party accounts under any circumstances. Processing time is typically between 5 and 30 minutes for approved requests, subject to system capacity and the operating hours of the respective bank.

• The minimum withdrawal amount is RM 50 per transaction
• Players must ensure the bank account name matches the samamenag account name
• Suspicious withdrawal requests are subject to additional review before approval
• Samamenag reserves the right to request additional supporting documents for compliance purposes before approving large withdrawals

Samamenag offers a variety of bonuses and promotions from time to time for both new and existing members. Each bonus is subject to its own specific terms published on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms
• The wagering rollover requirement must be fulfilled in full before any withdrawal can be made
• Bonuses cannot be transferred between accounts or converted directly to cash
• If there is evidence of bonus abuse, samamenag reserves the right to cancel the relevant bonus and associated wins
• Samamenag reserves the right to modify or withdraw any promotion at any time without prior notice

All players on the samamenag platform are required to conduct themselves with courtesy, honesty, and responsibility at all times. The following behaviour is strictly prohibited and may result in disciplinary action, including account termination:

• Using automated software, bots, or any unauthorized technical means to gain an unfair advantage
• Colluding or cooperating with other players to manipulate the game system (collusion)
• Making false claims or submitting forged documents
• Abusing the bonus or promotion system through multiple accounts or false identities
• Threatening, insulting, or harassing support staff or other players
• Conducting any money laundering activity through the platform

Samamenag conducts continuous monitoring of all platform activity to detect any suspicious behaviour. Any player suspected of involvement in fraudulent activity will have their account suspended immediately while an investigation is carried out.

You are solely responsible for keeping your samamenag account password and login details confidential. samamenag will not be held liable for any losses incurred due to unauthorized access to your account caused by your own negligence.

To protect your account, samamenag recommends that you:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols
• Not share your login credentials with anyone, including family members
• Log out of your account after each session, especially on shared devices
• Contact our support team immediately if you suspect any suspicious activity on your account
• Update your password regularly for added security

Samamenag is committed to promoting a healthy and responsible gaming environment. This platform is designed for entertainment purposes, and we encourage all players to play within their means. The following tools are available to help you manage your gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means
• Session Time Limit: Limit your daily playtime to maintain a healthy life balance
• Self-Exclusion: Option to self-exclude from the platform for a specified period
• Temporary Account Suspension: Temporarily close your account if you feel you need a break from gaming

If you feel that gaming is starting to have a negative impact on your life, please contact the samamenag support team or seek help from a relevant specialist organization. Learn more about our responsible gaming program.

You have the right to close your samamenag account at any time by contacting our support team. Any valid remaining balance in your account will be returned to your registered bank account once all withdrawal conditions are met and the verification process is complete.

Samamenag reserves the right to suspend or terminate a player's account without prior notice under the following circumstances:

• Violation of any provision under these terms and conditions
• Identity verification failed or false information detected
• Suspected fraudulent activity, money laundering, or financial crime
• Requests from relevant authorities or regulatory bodies
• Use of the platform in violation of applicable local laws

In cases of account termination due to a terms violation, samamenag reserves the right to forfeit any bonus balances and winnings associated with the problematic activity, subject to a case-by-case assessment.

To the fullest extent permitted by applicable law, samamenag, its directors, officers, employees, and agents shall not be liable for any direct, indirect, consequential, special, or punitive losses arising from the use of or inability to use the platform, including but not limited to:

• Service disruptions due to system maintenance or events beyond our control
• Delays in transaction processing caused by third parties
• Losses arising from game outcomes or betting risks taken by the player
• Unauthorized access to a player's account resulting from the player's own negligence

Samamenag reserves the right to modify, add, or remove any part of these terms and conditions at any time at our sole discretion. Amendments will take effect immediately upon publication on this page, unless otherwise stated.

It is your responsibility to review these terms and conditions periodically. Continued use of the samamenag platform after any amendments are published will be considered your acceptance of the updated terms.

For amendments considered significant and likely to materially affect player rights, samamenag will endeavor to notify members via email or in-platform notification at least 7 days before the amendment takes effect, where practicable.